(Do you/Does anyone in this household, including you,) use a desktop computer? A desktop is a personal computer that is too large or heavy to be frequently moved from place to place.

(Do you/Does anyone in this household, including you,) use a desktop computer?
Who is that?

What about a laptop or notebook? (Do you/Does anyone in this household) use a
laptop or notebook computer?

(Do you/Does anyone in this household) use a laptop or notebook computer?
Who is that?

What about a tablet or e-book reader, such as an IPad or Kindle?
(Do you/Does anyone in this household) use a tablet or e-book reader?

(Do you/Does anyone in this household) use a laptop or notebook computer?
Who is that?

What about a smartphone, or a cell phone that connects to the Internet?
(Do you/Does anyone in this household) use a smartphone?

MPHONEW (Do you/Does anyone in this household) use a smartphone, or a cell phone that connects to the Internet?
Who is that?

(Do you/Does anyone in this household) use a wearable device that is connected to the Internet, such as a smart watch or fitness band? Examples include an Apple Watch or Fitbit.

(Do you/Does anyone in this household) use a wearable device that is connected to the Internet, such as a smart watch or fitness band? Examples include an Apple Watch or a Fitbit.
Who is that?

(Do you/Does anyone in this household) use a smart TV, or a TV-connected device such as a game system or Internet-based video system? Examples include an Xbox, Apple TV, Playstation, Roku, or a Blu-Ray player that can access the Internet.

(Do you/Does anyone in this household) use a smart TV, or a TV-connected device such as a game system or Internet-based video system? Examples include an Xbox, Apple TV, Playstation, Roku, or a Blu-Ray player that can access the Internet.
Who is that?

Next, we will ask where (you/members of your household) currently use the Internet. Please focus on places where (you/members of your household) have used the Internet at least occasionally during the past six months. People can use the Internet in many places, such as at work, school, or a library. Internet use includes a wide variety of activities, from checking email or browsing the Web to watching videos or using mobile apps. We are interested in all forms of Internet use on all devices, including the ones we just discussed.

(Do you/Does anyone in this household, including you,) use the Internet at home? This includes accessing the Internet with a cell phone, computer, tablet, or other device.

(Do you/Does anyone in this household, including you,) use the Internet at home? This includes accessing the Internet with a cell phone, computer, tablet, or other device.
Who is that?

What about at work? (Do you/Does anyone in this household) use the Internet at work?

(Do you/Does anyone in this household) use the Internet at work?
Who is that?

What about at school? (Do you/Does anyone in this household) use the Internet at school? Please count students only, and do not include online classes.

(Do you/Does anyone in this household) use the Internet at school? Please count students only, and do not include online classes.
Who is that?

What about at a coffee shop or other business that offers Internet access?
(Do you/Does anyone in this household) use the Internet while at a coffee shop or other business that offers Internet access?

What about at a coffee shop or other business that offers Internet access?
(Do you/Does anyone in this household) use the Internet while at a coffee shop or other business that offers Internet access?
Who is that?

What about while going from one place to another? Examples include using the Internet while riding public transit, or using the GPS on your cell phone while driving.
(Do you/Does anyone in this household) use the Internet while traveling between places?

What about while traveling between places? (Do you/Does anyone in this household) use the Internet while traveling between places?Who is that?

What about at a library, community center, park, or other public place?
(Do you/Does anyone in this household) use the Internet at a library, community center, park, or other public place?

What about at a library, community center, park, or other public place?
(Do you/Does anyone in this household) use the Internet at a library, community center, park, or other public place?
Who is that?

What about at someone else's home?
(Do you/Does anyone in this household) use the Internet at someone else's home?

What about at someone else's home? (Do you/Does anyone in this household) use the Internet at someone else's home?
Who is that?

(Do you/Does anyone in this household) use the Internet at some other location we haven't covered?

(Do you/Does anyone in this household) use the Internet at some other location we haven't covered?
Who is that?

Based on your responses, it sounds like (fill Names where all INHOMEW AND INSCHLW AND INCAFEW AND INTRAVW AND INLICOW AND INELHOW AND INOTHRW = 2, D, R, AND INWORKW = 2,D,R OR EMPTY) (does/do) not use the Internet. (Does/Do) (he/she/these people in your household) use the Internet from any location, and for any purpose?

Who uses the Internet from any location, and for any purpose?

Next, we are interested in learning about the specific technologies households use to go online. Please focus on how your household as a whole connects to the Internet.

(Do you/Does anyone in this household) access the Internet using a data plan for a cell phone, smartphone, tablet, mobile hotspot, or other device? This type of Internet service is provided by a wireless carrier, and may be part of a package that also includes voice calls from a cell phone or smartphone.

In addition to (your/your household's) mobile Internet service or data plan, we are interested in whether (you/your household) also (use/uses) any other type of Internet service when at home.

You mentioned that (you/someone in this household/members of this household) (use/uses) the Internet at home.

I am going to read a list of ways that people access the Internet from their homes, other than a mobile data plan. At home, (do you/does anyone in this household) access the Internet using:
Read and select all that apply; separate by commas

What other service?

Thinking about the company or organization that provides your home Internet service, who provides your Internet service?
Read and select all that apply; separate by commas

To the best of your knowledge, are there (other/any) cable or phone companies or organizations where you live that would offer high-speed Internet service installed in your home, such as cable, DSL, or fiber-optic service?

We are interested in learning about the applications and services people commonly use with the Internet. ((If a multi-person household and RESPLI ne ELGFLG = 20 = random respondent) We have randomly selected one member of your household for this section.)
Consider how (you personally/NAME) currently use(s) the technologies we've been discussing, whether at home or any other location. Please focus on activities (you have/NAME has) done online at least occasionally during the past six months, using an Internet-connected device such as a computer, tablet, or cell phone.

(Do you/Does NAME) use email?

What about texting or instant messaging?
(Do you/Does NAME) text or use instant messaging?

What about social networking?
(Do you/Does NAME) use social networks such as Facebook or Twitter?

In the past six months, (have/has) (you/NAME) participated in video or voice calls or conferencing over the Internet, such as with SKYPE or Face Time?
(Do you/Does NAME) participate in video or voice calls, or video conferencing?

What about watching videos?
(Do you/Does NAME) watch videos over the Internet? Examples include Youtube and Netflix.

What about streaming or downloading music, radio programs, or podcasts?
(Do you/Does NAME) stream or download music, radio programs, or podcasts online?

What about posting or uploading blog posts, original videos, or other content that (you/NAME) created? Do not include photos or videos taken for personal use and shared to social media.
(Do you/Does NAME) publish or upload original content that (you/NAME) created to the Internet?

(Do you/Does NAME) use the Internet to telecommute or work while away from (your/his/her) usual workplace, such as working from home?

In the past six months, (have you/has NAME) used the Internet to search or apply for a job?
(Do you/Does NAME) use the Internet to search or apply for a job?

What about online classes or job training?
(Do you/Does NAME) use the Internet for educational classes or job training?

What about requesting services provided by other people, for example hailing a ride using Uber or Lyft, reserving a room through Airbnb, or requesting a home repair through Angie's List?
(Do you/Does NAME) use the Internet to request services provided by other people?

What about offering (your/his/her) own services for sale via the Internet? Examples include offering rentals on Airbnb and driving for Uber or Lyft. Do not include any goods or possessions sold online, such as clothing, shoes, or crafts.
(Do you/Does NAME) offer (your/his/her) own services for sale via the Internet?

In the past six months, (have/has) (you/NAME) used the Internet for online shopping, travel reservations, or other consumer services on the Internet?
(Do you/Does NAME) use online shopping, travel reservations, or other consumer services?

(Do you/Does NAME) use the Internet to sell goods? Examples include selling items on ETSY or Ebay.

(Do you/Does NAME) use the Internet for financial services such as banking, investing, or paying bills online?

What about interacting with household equipment or appliances that are connected to the Internet, such as a connected thermostat, light bulb, or security system?
(Do you/Does NAME) use the Internet to interact with household equipment or appliances?

(If NUMHOU > 1 (multi-person household) Our remaining questions are about your household as a whole.) (All) I'm going to ask a couple of questions about how (you have/your household has) used the Internet for health-related activities during the past six months.

(Do/Does) (you/anyone in this household, including you,) communicate with abdoctor or other health professional using the Internet?

What about accessing health records or health insurance records online? (Do you/Does anyone in this household) access health records or health insurance records online?

(Do you/Does anyone in this household) research health information online, such as with WebMD or similar services?

(Do you/Does anyone in this household) use an electronic health monitoring service that collects and sends data to your doctor or health care provider through the Internet? Examples include connected devices that monitor vital statistics, blood glucose levels, or blood pressure.

(If multi-person household -- NUMHOU > 1) We are interested in learning generally, without identifying specific people, what challenges your household has had while using the Internet. (If single-person household) We are interested in learning what challenges you have had while using the Internet.

During the past year, have concerns about privacy or security stopped (you/anyone in this household) from doing any of these activities online:

Overall, what concerns (you/members of your household) the most when it comes to online privacy and security risks?
Do not read answer categories; select all that apply; separate by commas

What other online privacy and security risks?
Enter verbatim response

During the past year, (have you/has any member of your household) been affected by an online security breach, identity theft, or a similar crime?

During the past year, (have you/has any member of your household) experienced online harassment, stalking, or cyber-bullying?

You previously mentioned that (you/members of your household) use the Internet in some places, but not at home.

(If multi-person household) Our remaining questions are about your household as a whole. We are interested in learning why households such as yours do not use the Internet.
(If single-person household) For our remaining questions, we are interested in learning why you do not use the Internet.

(Have you/Has anyone in this household) ever used the Internet from home?

What are the reasons why (you/members of your household) do not use the Internet at home?
Do not read answer categories; select all that apply; separate by commas

What other reasons?
Enter verbatim response

Of the reasons you just listed for not going online at home, which (do you/does your household) consider to be the most important?
Read previous responses (if needed); select best match (only display/fill responses from NOHM)

Other reason for not going online at home?
Enter verbatim response

Would (you/your household) buy home Internet service if it were offered at a lower price?

You previously mentioned that (you/members of your household) use the Internet at home, but not at other locations.
ENTER (1) TO CONTINUE

(Have you/Has anyone in this household) ever used the Internet from a location other than home?

What are the reasons why (you/members of your household) do not use the Internet outside the home?
Do not read answer categories; select all that apply; separate by commas

What other reason?
Enter verbatim response

Of the reasons you just listed for not going online outside the home, which (do you/does your household) consider to be the most important?
Read responses from NOOU (if needed); select best match (Only display/fill responses chosen in NOOU)

What other reason?
Enter verbatim response

Our last few questions are about the use of cable TV and satellite TV services not accessed through the Internet.
ENTER (1) TO CONTINUE

(Do/Does) (you/anyone in this household) subscribe to cable TV or satellite TV? This often requires a cable box or satellite dish. Do not include TV streaming subscriptions, such as Netflix, Sling TV, or Hulu.

(Have/Has) (you/anyone in this household) ever subscribed to cable TV or satellite TV? Do not include TV streaming subscriptions, such as Netflix, Sling TV, or Hulu.

What are the reasons why [you/members of your household] do not subscribe to a service providing access to TV channels?
Do not read answer categories; select all that apply; separate by commas

What other reasons?